FAQ

Frequently Asked Questions

Everything You Need to Know About Mi Glow

Are your products 100% original?

Yes, absolutely. Every product sold by Mi Glow is sourced directly from verified, authorized suppliers. All items are delivered in original sealed packaging — never tampered with or duplicated. We understand how serious the problem of fake skincare is in Pakistan, and our commitment to authenticity is non-negotiable.

Do you offer Cash on Delivery?

Yes. Cash on Delivery is available across all cities and towns in Pakistan. You pay only when your order is physically delivered to your door. We also accept Easypaisa, JazzCash, and bank transfer for customers who prefer to pay in advance.

How long does delivery take?

Orders are processed within 1–2 business days. Major cities typically receive deliveries within 2–3 business days. Other cities and towns may take 3–5 business days, and remote areas up to 7 business days. You will receive a tracking number via WhatsApp once your order is dispatched.

What type of products do you offer?

Mi Glow offers a complete range of beauty and skincare products across three collections: Glow & Brighten (brightening serums, pigmentation care), Hydrate & Repair (moisturizers, hydrating serums, barrier repair), and Skin Essentials (sunscreens, cleansers, daily skincare basics). All products are suitable for Pakistani skin and climate conditions.

Are your products suitable for all skin types?

Yes. Our range covers oily, dry, combination, sensitive, and normal skin types. Each product listing includes detailed skin type guidance. If you are unsure which product is right for your specific concern, simply message us on WhatsApp — our team will give you a free, personalized recommendation.

What is your return policy?

We offer a 7-day return policy for unused, sealed products. If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery with an unboxing video and we will arrange a free replacement or full refund. Please see our full Return & Refund Policy page for complete details.

How do I track my order?

Once your order is dispatched, you will receive a tracking number via WhatsApp or SMS. You can track your parcel directly on the Leopards Courier or TCS website using this number. You can also contact us on WhatsApp with your order number for a real-time update.

Is Mi Glow a trustworthy store?

Yes. Mi Glow sells only 100% original products, offers Cash on Delivery for complete payment safety, maintains transparent and fair policies, and provides responsive customer support seven days a week. Our customers' trust and repeat purchases reflect the reliability we have built as a brand.